Why HeitechSoft

The bootstrapped AI lab that pairs stability with frontier work.

HeitechSoft is a 20-year, unfunded AI solutions studio in Kitchener-Waterloo. We build and use the AI tools we sell—agentic platforms, automation sprints, and ethical hiring flows—so every release is grounded in reality.

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20 yrs

Bootstrapped since 2004

60%+

Productivity lift (Efficiency Edge)

35%

Ops cost reduction

100+ workflows

AI automations shipped across ops/logistics

How we drive efficiency

AI-first operations

We instrument field, logistics, and service ops to surface bottlenecks, then deploy AI copilots that eliminate repetitive decision cycles.

Agentic workflows, human guardrails

Hybrid human+AI loops that propose, verify, and execute actions in dispatch, scheduling, and compliance.

Automation fabric

Connectors across ERP, CRM, and on-the-ground tools that synchronize data and reduce manual handoffs.

Outcome instrumentation

We set success metrics first and monitor them with live dashboards so every AI intervention ships with proof.

Bootstrapped & steady

Unfunded and profitable. We’ve navigated 2008, the pandemic, and the AI wave by building revenue-first solutions—not chasing hype.

AI to Amplify

Automation that keeps humans in the loop. We deploy agentic AI, RAG, and low-code ops to remove toil so people focus on meaningful decisions.

Living experiment

We run every AI workflow on ourselves first. If it doesn’t make us faster or kinder to candidates, we don’t ship it to clients.

Rooted in KW

Community-recognized by the Greater Kitchener Waterloo Chamber of Commerce and trusted by local operators in HVAC, concrete, fuel, and retail.

Proof in the field

Delivering outcomes, not promises

We measure success in real-world gains—efficiency, cost savings, and safer AI deployments across industries.

UGo Fuel

30% efficiency boost in mobile logistics

React Native + Express + MongoDB + Google Maps for real-time delivery tracking and scheduling.

Shooter’s Choice

Retail modernization with unified experience

React frontend, Shopify API, custom PostgreSQL logic, and Stripe for payments.

AdCheck

60% productivity lift, 35% lower operating costs

Efficiency Edge process automation delivering measurable ROI for a marketing services firm.

Leadership & Mentorship

Tom Heiber

Founder & CEO

Lifelong tinkerer and AI thought leader ("AI’s Endgame"). Microsoft Certified Professional and Business Analyst who still ships and debates automation ethics.

Rick Neumann

Business Development

20+ years in global tech growth, from launching BlackBerry in LATAM to partnerships at Nokia—keeps the pipeline strong so teams build meaningful products.

Culture & Ways of Working

Values-led

Integrity, Reliability, Transparency, Innovation, Collaboration guide every launch.

Small-team impact

Teams of ~10 with direct access to leadership—your work is visible and decisive.

Hybrid mentorship

In-office time for pairing with senior builders; remote when deep focus matters. Flexible time off with competitive 3-week starts.

Community roots

Active in the KW Chamber, sponsoring community-voted awards and building for local operators.

Candidate Experience

Fail Fast, Fail Politely

Transparent updates, humane rejections, and AI that serves applicants rather than screens them out silently.

Signal over trivia

We care about architecture reasoning, product sense, and safe shipping—not whiteboard puzzles.

Time-boxed and respectful

A concise process with clear expectations so you spend time solving problems, not waiting.

Preview the work

Meet the squad, review live problems, and co-design improvements before you join.

Respect for your time

Clear expectations, structured feedback, and meeting the humans you’ll ship with before you decide.

Ready to build with us?

If you want frontier AI work without gambling on runway, HeitechSoft is the strategic bet—human-first automation, enterprise rigor, and a community that knows your name.

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